Support

We are here to help in case you get stuck

Request support

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SUPPORT WITH SLA PROBLEMS OR HOURLY BASIS
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SUBMIT VIA EMAIL OR CLIENT PORTAL
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HIGH QUALITY TECHNICAL SUPPORT
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OUR SUPPORT TEAM IS READY FOR YOU

Support with technische issues

We deliver high quality technical support in order to solve all technical issues. Our consultants offer telephone assistance during office hours.

You can report incidents via email (support@nokavision.com). One of our consultants will contact you as soon as possible to solve the issue.

FREQUENTLY ASKED QUESTIONS ABOUT OUR SUPPORT SYSTEM

HOW CAN I SUBMIT MY SUPPORT QUERY?
I HAVE SUBMITTED MY SUPPORT REQUEST BUT I HAVE NOT HAD A RESPONSE

When did you submit your support request? You will always receive a message as soon as the support request has been picked up. We offer support during office hours only (unless otherwise agreed). In case your request is urgent and has not yet been responded to, please call 073-6408490. We will be able to check the status with the support team.

WE ARE NOT A NOKAVISION CUSTOMER BUT WE DO HAVE A SUPPORT ISSUE WITH ONE OF YOUR PRODUCTS, CAN YOU HELP?

Send an email to info@nokavision.com for more information.

WE HAVE A SLA, HOW DOES THIS WORK?

Send an email to info@nokavision.com for more information.

WE DO NOT HAVE A SLA BUT WE DO NEED SUPPORT. HOW DOES THIS WORK?

Send an email to info@nokavision.com for more information.

DO YOU HAVE A SUPPORT REQUEST?

Visit the portal to submit your request.