Thunderhead One

Thunderhead.com offers ONE Engagement Hub, an intelligent platform for Customer Communications Management. Thunderhead ONE give you full insight into your client, allowing you to offer valuable experiences throughout the Customer Journey. This results in long-term customer retention.

Thunderhead Engagement Hub

Customer-Engagement-Model-Diagram
  • Listen and learn from every interaction in real time, utilising various channels.
  • Make experiences more personal, relevant and context aware throughout the Customer Journey, across all channels.
  • One overview gives you insight into your client’s drivers. Communicate across all channels.
  • Deliver a valuable customer experience that results in a long term and loyal engagement.

Journey Management

Journey Management

Map, monitor and optimise multi-channel customer journeys and offer a more personal and relevant experience during all customer interactions, therefore making it easier for your clients to reach their goals. The result is genuine customer engagement, higher levels of customer satisfaction and lifetime value, in addition to reduced cost-to-serve.

Personalisatie

Personalised conversations

Deliver relevant and consistent experiences across various touch points that ensure higher value and satisfaction for your customers, in addition to increasing your organisation’s productivity!

smart content

Smart Content

This solution allows your communication to be responsive, accurate and personal, so that each interaction with both existing and prospective clients, can be used to improve Customer Engagement.

Features

  • Cloud-based
  • Support on Open-standards
  • Business-user control
  • Established multi-channel support
  • Advanced personalisation of editions and profiles
  • A template for all channels

 

Improved Customer Engagement through hyper personalisation